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The internationally-recognised industry accreditation officially endorses Karpaz Peninsula marinas for exceptional standards of facilities, customer service, operational efficiency and commitment to the environment.
Following the 2019 assessment, a TYHA assessor commended the marina for its high-quality offering for sailors on a stunning stretch of coastline on the north east peninsula of the island. The report also highlighted the positive impact and benefits that are anticipated when the new Karpaz Gate Marina hotel opens in 2020.
Karpaz Gate Marina was the first marina in Cyprus to achieve a 5 Gold Anchor rating following an assessment by TYHA in 2013.
Tony Dye, TYHA Gold Anchor Scheme assessor, said, “Karpaz Gate Marina staff work hard to maintain an excellent facility. The overall presentation of the marina was very high, together with high levels of customer service which is borne out by the recent Mystery Shopper survey. The addition of a high-quality hotel in 2020 will only enhance the facility.”
The Gold Anchor scheme has been auditing marinas throughout the world for more than 25 years and considers all operational, facility and customer service aspects of running a modern marina. The assessment also gains feedback directly from customers and utilises a mystery shop process to gain valuable insights into the customer experience delivered.
Liza Singer, managing director of Karpaz Gate Marina, added, “We are very proud to receive this recognition to prove that we are achieving the highest standards for our berth holders and clients. The award is due to all the hard work of the entire team who strive to ensure that our customers come first. With exciting new developments in progress at the marina with the opening of our hotel, hammam and spa next year, we are looking forward to welcoming more people to this beautiful corner of the Mediterranean.”
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