When a company goes above and beyond… Luckily they have access to a private jet

We found this heart warming story on Wendy’s blog from the Private Jet Charter website and we think it is possibly the best provisioning story of the year.

Wendy writes, “Dave one of our senior brokers had an email from one of his Jersey based clients who told us the very sad story of her son Gabriel who had just lost his best friend Oscar to cancer.  And then would you believe it, their 15 year old dog Toffee died too.  Gabriel of course was heartbroken. 

His mother had located a puppy in Chichester and she asked us if there was any way that we could get this puppy paid for and collected, taken to Southampton Airport and flown to them the same day in time for Christmas.  Well of course we could. 

It was a bit tricky I have to admit, because chauffeur companies wouldn’t take the responsibility of collecting the puppy.  So that’s where I got involved, because I usually know someone, somewhere in the world that can help, and in this instance it was my very good friend Duncan McCullogh who I met in a bar in the South of France some years earlier (you see, you always meet the best people in a bar).  He sent his driver to pick up the puppy for us and take him to the airport, where Captain Eric was waiting…. so we did it! Thanks a million Duncan for your help.  You helped us make one little boys Christmas very special.” 

Wendy received a letter shortly after Christmas from Gabriel which said, 

“Dear Mr Doughty

My Mum told me about everything you did to get Popcorn to me in time for Christmas.  You are very kind and helpful.  Thank you very much indeed for the best Christmas present ever!  Popcorn made me really happy.  I was missing my old dog Toffee and my best friend Oscar. I think Oscar would have loved Popcorn very much.

Thank you.  Please can you thank Eric very much too.

I hope you have a good New Year.

Love Gabriel.”

 

A truly professional aircraft charter company really showing what Christmas is all about. Is this the best story of 2013? Let us know if you can beat that customer service?

For further information about Yachting Pages, visit www.yachtingpages.com

Superyacht News
March 28, 2024
Tried & Tested - Best Yacht Mattresses: Product Review
Tried & Tested - Best Yacht Mattresses: Product Review

In the realm of maritime luxury, the quest to offer yacht charter guests the perfect night's sleep has become an art form, one which luxury bed and linen supplier, CC Design, has fully committed to.</

By Yachting Pages
March 15, 2023
Best Yacht Crew Jackets: Product Review
Best Yacht Crew Jackets: Product Review

A jacket completes any crew member's uniform so it's an important garment to get right. In this Tried & Tested, Sea Design pits eight popular jackets against one another to determine which one is best for superyacht crew in 2023.

By Nathan Bees
April 19, 2023
iAQUA Sea Scooters: Product Review
iAQUA Sea Scooters: Product Review

iAQUA creates high-performance, technologically advanced underwater scooters. In this Tried & Tested, a team of experienced testers have rated and reviewed the AquaDart Pro and AquaDart Nano series to reveal the stand-out iAQUA sea scooter.

By Holly Sanderson

Finished reading? Now find your perfect supplier.

Search our industry-leading directory for over 20,000 superyacht suppliers, providers and marinas.

Search now